Managing a Complaint (for Licensed Surveyors)
The Board is currently reviewing its complaints-handling framework. Existing policies and procedures will be updated as required.
The purpose of the complaints and disciplinary process is
to ensure a fair procedure that promotes the highest standard
of professional conduct for all Licensed Surveyors.
As a Licensed Surveyor you should be aware of the complaints
What happens if a complaint is made against me?
- Review the Guidelines for Licensed Surveyors and the FAQs for Licensed Surveyors.
- If the Board receives a written complaint about the conduct
of a Licensed Surveyor, it will notify the Licensed Surveyor
in question, by ordinary pre-paid and registered post, of the existence of the
written complaint and of the procedures for dealing with
a complaint under the Surveying Act 2004.
- On receiving a written complaint, the Executive Officer
will refer the complaint to the Board. The Board will
make one of four decisions:
- to conduct a formal hearing into the complaint;
- to appoint an officer of the Board, sub-committee of the Board or a person who the Board reasonably believes has the relevant qualifications or experience to carry out a preliminary investigation into the complaint
and to report to the Board; or
- to arrange to settle the matter by agreement between the Board and the Licensed Surveyor; or
- to dismiss the complaint.
- If the Board decides to appoint an officer of the Board
or a sub-committee of the Board to carry out a preliminary
investigation, the officer of the Board or sub-committee
of the Board will contact the Licensed Surveyor in writing
and request the Licensed Surveyor to respond in writing
within 14 days.
- The Licensed Surveyor will be advised within 28 days
after the Board receives the complaint, or, if a preliminary
investigation is conducted, within 28 days after the completion
of the preliminary investigation, whether a formal hearing
is to be conducted.
documents are available in Microsoft Word (MS Word) and Adobe Acrobat
Portable Document Format (PDF). If you do not already have the Acrobat Reader
it for free from Adobe.