Investigating a Complaint - the Board's role

The Board is currently reviewing its complaints-handling framework. Existing policies and procedures will be updated as required.

The Board has a Policy on Handling Complaints.  The purpose of this policy is to ensure a fair, accountable and accessible complaints and disciplinary process that:

• promotes and maintains the highest standards of professional conduct and ethics
• protects the good name of the profession of Licensed Surveyors
• ensures that any alleged, suspected or known unprofessional conduct is investigated fully and that timely and appropriate disciplinary action is taken where necessary
• protects Licensed Surveyors against mischievous, frivolous, and trivial complaints. 

The following documents support the Board's complaints-handling framework:

• Policy on Handling Complaints
   
• Conducting a Preliminary Investigation into a Complaint
   
• Policy on Appointing a Person as a Delegate to Investigate a Complaint against a Licensed Surveyor
   
• Settling a Matter by Agreement between the Board and a Licensed Surveyor

These documents are available in Microsoft Word (MS Word) and Adobe Acrobat Portable Document Format (PDF). If you do not already have the Acrobat Reader you can download it for free from Adobe.