Investigating a Complaint - the Board's role
The Board is currently reviewing its complaints-handling framework. Existing policies and procedures will be updated as required.
The Board has a Policy on Handling Complaints. The
purpose of this policy is to ensure a fair, accountable and
accessible complaints and disciplinary process that:
and maintains the highest standards of professional conduct
- protects the good name of the profession of Licensed Surveyors
- ensures that any alleged, suspected or known unprofessional
conduct is investigated fully and that timely and appropriate
disciplinary action is taken where necessary
- protects Licensed Surveyors against mischievous, frivolous, and trivial
The following documents support the Board's complaints-handling framework:
documents are available in Microsoft Word (MS Word) and Adobe Acrobat
Portable Document Format (PDF). If you do not already have the Acrobat Reader
it for free from Adobe.